faqs - RioMar Design

Your Questions, Answered

PURCHASES & PAYMENTS
What kind of payment does Riomar Designs accept?

Riomar Designs accept all major credit cards and Paypal. We do not accept checks, cashier checks or money orders.

RETURNS, REFUNDS, AND EXCHANGES
What is your return policy?

Our return policy is valid  for 30 calendar days from the day you receive the product. If 30 calendar days have gone by since your receive your product; unfortunately, we can’t offer you a refund or exchange.

Personalized and/or customized goods cannot be returned

Additional non-returnable items

 Gift cards – Gift cards are final sale and non-refundable.

 Clearance items – Clearance items are final sale and cannot be returned.

 Shipping and handling costs are non-refundable.

 Gift codes awarded during giveaways cannot be exchange for cash.

How can I return an item I purchased?

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to us without first letting us know you are not happy with your product.

There are certain situations where only partial refunds are granted: (if applicable)

 Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

 Any item that is returned more than 30 calendar days after delivery

PLEASE COMPLETE THE FORM  BELOW AND WAIT FOR OUR RESPONSE BEFORE SENDING THE PRODUCT BACK. 

How will I receive my refund?

Once we receive your returned product, we will send you an email to notify you that we have received it.

Please allow us 5 business days to process your refund. A credit will be applied to your credit card or original method of payment, the refund processing time from our bank to yours depends on each financial institution, Riomar Designs does not have any control on how long it will take for you to receive your refund once we have issued it.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, follow these steps:

 First check your bank account again.

 Then contact your credit card company, it may take some time before your refund is officially posted.

 Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at happy@riomardesigns.com

How much money will I receive on my refund?

We will only refund the amount you paid at checkout, minus any shipping and handling fees.

We do not refund any shipping and handling fees you may have paid at checkout. There are no exceptions to this rule

If the product was purchased on sale or you used a promotional code, we will only refund the amount paid using a credit card at checkout.

We will refund a partial amount of the sale price if the product is returned to us damaged.

My product was marked “final sale” or clearance, will I still be able to return it and receive a refund?

Clearance items or “final sale” are considered final sale and are not eligible for a refund.

Can I exchange my product?

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at happy@riomardesigns.com for the mailing address.

If you need to exchange it for a different product, send us an email at happy@riomardesigns.com for review. If approved, we will only apply a credit or debit to the different product based on what you paid at checkout and not the product’s original price.

How can I return my product?

Please fill out the Return Request form above. We will give you instructions on where to return your item. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

SHIPPING AND ORDER TIMELINE
What carrier does Riomar Designs use to ship my products?

For continental USA, Riomar Designs uses the United State Postal Services (USPS) to ship all products.

We obtain a tracking number on all of our shipments and we share that tracking number with you when the shipping label has been created.

International Shipping:

We ship all International products through UPS or DHL. We will make shipping arrangements based on cost and your preference.

RIOMAR DESIGNS is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during importation of your package.

How much does it cost to ship a product?

We do our best to apply fair shipping costs to each order

  We charge a low, flat shipping rate to be fair to all customers.

  We offer Free Shipping to all of our VIP Amigas, you can sign up to receive free shipping here

How long will it take to receive my purchase?

Shipping times depend on USPS and the shipping option you select at checkout. Selecting expedited shipping during checkout does not ensure a faster processing time (length of time it takes to make your product). Your product may still need 5 – 7 business days (approximately 2 weeks) to be handmade, unless you see the READY TO SHIP picture or verbiage on the listing.

What is the difference between Made to Order and Pre-Made?

Check out the listing carefully to understand if a product is pre-made aka ready to ship, or if the product is ordered before it’s handmade.

Both instances, the product is handmade, but the pre-made is shipment ready while the made-to-order product takes 5 – 10 business days (1-2 weeks) to be created just for you.

Look for the following image if a product is ready for shipment immediately:

How long will it take to receive my order?

We handcraft all products within 5 – 10 business days or within 1 to 2 weeks.

Sometimes, orders process faster than the regular 1 to 2 weeks or 5-10 business days. However, we cannot guarantee a faster processing time.

I see a “ready to ship” logo on the picture. What does that mean?

That means the product is in stock and will be shipped within 1 business day after purchase.

How long does it take to receive a product that is “ready to ship”?

 If you purchase a product with the “ready to ship” logo on the picture, Riomar Designs will process your purchase within 1 business day.

That means, we will package the product and put it in the mail within 1 business day.

The time it will take for the product to arrive to you will still depend on how long it takes USPS to deliver the product.

It could be a minimum of 3 – 5 business days before the shipping carrier (USPS) delivers the product to you after we process the purchase.  

PRODUCT
What’s the difference between handmade vs homemade?

The difference between handmade and homemade is the quality of the end product.

Handmade pieces are made with the upmost care and attention to detail. Handmade items are consider more of luxury, high end pieces.

The beauty of handmade items is exclusivity. Even though the artist may have created several of the same product, the difference is:

The artist is not producing thousands of the same pieces, making it really exclusive.

The products might vary slightly from each other and the product in the picture due to the nature of being 100% handmade to order.

Each product is exclusive and unique in its own way.

On the other hand, homemade products are usually created with lower quality materials (fabric, thread, hardware) and are simply made as a hobby or to save few pennies.

How should I take care of my Riomar Designs bag or travel organizer?
We recommend spot cleaning your bag and organizers using a moist washcloth.

Hand wash 

laundry09

Air Dry

laundry20

Do not bleach

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Do not iron

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Your product will be damaged if you:
  •             Use bleach when cleaning it.
  •             Iron it.
  •             Dry in a hot dryer.